If you are unsure about the right gift for your loved one, a Hep Audrey e-gift card might be the solution for you. Our Balloons gift card is ideal for many life events including birthdays, anniversaries, graduation, new job, promotion at work among others. Currently, we offer denominations of £25, £50, £100 and £200. Our gift cards are valid for one year from the date of purchase.
- Valid for one year from the date of purchase
- Applicable only on the Hep Audrey website
- The gift card will be sent to the buyer by email - please forward on to the intended recipient
- Please note this is a one time use gift card - we recommend that it be used for a single transaction
- Contact us if you have any queries prior to purchase
FREE GLOBAL DELIVERY
At Hep Audrey, we understand that online delivery costs could be onerous to the customer. So, we offer FREE DELIVERY on all our orders worldwide. Our parcels are fully insured and will be sent carefully packaged in a plain white cardboard box. Currently, we offer the below delivery options:
We will send you a shipping confirmation email upon despatch of your order. Please note we currently use the Royal Mail (partnered with the relevant local service provider) for all our parcels. You may track the status of your order using the Track Your Order functionality here. Please contact us if you have any queries.
We offer FREE RETURNS within the standard 14 day window i.e. 14 days after you receive the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please call us on +44 208 560 4929 to arrange for the return. Alternately, write to us on firstname.lastname@example.org and we will be in touch. Please insure the return parcel and be sure to share the tracking number and copy of the receipt with us. We will refund you within 7 days of receiving the goods back.
We hope you will be considerate and refrain from returning earrings that you have tried on, for hygiene reasons. Please note that we are unable to accept returns on gift cards and the customised products.
As per the Consumer Contracts Regulation, you may cancel your order within 14 days of receiving your parcel. Please contact us for cancellations.
Exchanges (if applicable)
We will gladly replace items if they are defective or damaged when you receive it within 14 days of receiving the order. If you need to exchange it for the same item, kindly call us on +44 208 560 4929 or send us an email to email@example.com to arrange this.