Global Delivery & Returns


At Hep Audrey, we aim to spread the joy and cheer globally. So, we offer GLOBAL SHIPPING (200+ countries) on all our orders. Our parcels are fully insured and will be sent carefully packaged in a plain white cardboard box. Our current delivery options are as per below: 




USA, Canada & Mexico


Rest of the World


Sterling Silver Products (Corona, Artisan and Aurora Collections) 4 – 6 Days 5 – 7 Days 5 – 7 Days
Gold Products (Hema & Shoop Collections - Made to Order) 21 – 26 Days 22 – 27 Days 22 – 27 Days

Customised Products - All Applicable Products 

26 – 30 Days 26 – 30 Days 26 – 30 Days


We will send you a shipping confirmation email upon despatch of your order. Please note we currently use the Royal Mail (partnered with the relevant local service provider) for all our parcels. You may track the status of your order using the Track Your Order functionality here. Please contact us if you have any queries.




We offer FREE RETURNS within the standard 14 day window i.e. 14 days after you receive the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please call us on 0208 560 4929 to arrange for the return. Alternately, write to us on and we will be in touch. Please insure the return parcel and be sure to share the tracking number and copy of the receipt with us. We will refund you within 7 days of receiving the goods back.

We hope you will be considerate and refrain from returning earrings that you have tried on, for hygiene reasons. Please note that we are unable to accept returns on gift cards and the customised products.


As per the Consumer Contracts Regulation, you may cancel your order within 14 days of receiving your parcel. Please contact us for cancellations.

Exchanges (if applicable)

We will gladly replace items if they are defective or damaged when you receive it within 14 days of receiving the order. If you need to exchange it for the same item, kindly call us on 0208 560 4929 or send us an email to to arrange this.